United to unplug number for complaints
United Airlines has decided that their customers get better results by writing or emailing customer-service representatives stateside, so they're shutting down the unit they out-sourced to India to handle the complaint calls.
They're finally catching on.
I chase squirrels, they run. That's sorta like an airline: they fly planes, people sit in 'em.*
I bark, the squirrels chatter. I ignore the chatter and keep barking. UA has the system figured out; they just have to erase the vestiges of pretending to care, one step at a time.
*Disclosure: I have never lost luggage belonging to a squirrel.