Tuesday, February 10, 2009


This just in from MSNBC:

United to unplug number for complaints

United Airlines has decided that their customers get better results by writing or emailing customer-service representatives stateside, so they're shutting down the unit they out-sourced to India to handle the complaint calls.

They're finally catching on.

I chase squirrels, they run. That's sorta like an airline: they fly planes, people sit in 'em.*

I bark, the squirrels chatter. I ignore the chatter and keep barking. UA has the system figured out; they just have to erase the vestiges of pretending to care, one step at a time.

*Disclosure: I have never lost luggage belonging to a squirrel.

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